“I think there is a world market for maybe five computers.” – Thomas J Watson, Chairman and CEO of IBM, in 1943.
“We’re in the business of delivering what consumers want, and to stay a little ahead of what we think they will want. We just don’t see the need of delivering that to consumers.” – Irene Esteves, Chief Financial Officer of Time Warner Cable, responding to a question about Google’s gigabit internet service in Kansas City, today.
UPDATE: Good article on why Cable and Telecom companies suck so much. The conclusion:
The fact that any Internet service provider is held in the same level of esteem by American consumers as an insurance company that required a massive taxpayer bailout and an oil company that dumped a bunch of petroleum into the Gulf of Mexico is stunning. It indicates that not only are Americans dissatisfied with their current choice of broadband providers, but that they’re positively itching for an alternative that will let them tear up their monthly cable bills for good.
Or put another way, cable companies had better enjoy their regional monopolies while they can. Because if any competitor comes along that delivers a faster service at a reasonable price in the near future, then the consumer exodus from cable will be swift and permanent.